A Message from Mike Koontz, Vice President & General Manager of Kings Island
August 4, 2020 Update
On July 2, we reached a park milestone when we re-opened and welcomed guests back to Kings Island for the first day of the 2020 season. Guests were able to experience Orion, one of only seven giga coasters on the planet, and its 300 feet first drop at speeds up to 91 mph. The reviews are in, our guests love it, and we are proud of this outstanding addition to our world class coaster line-up.
It has truly been a unique season. I want to thank our guests and associates for making Kings Island a fun and safe place to visit. The park’s new health and safety measures were supported by everyone visiting the park, and our associates have gone above and beyond expectations in creating a safe environment for families to spend time with each other.
Because of the ongoing uncertainties surrounding COVID-19, we have the following updates to share:
Kings Island’s Fall Schedule and New Family Event
Kings Island will continue to operate through Nov. 1 on select days. We will introduce an all-new family event, Tricks and Treats Fall Fest beginning Sept. 26 featuring rides, unique food offerings, entertainment and activities for all ages. This event will enable social distancing and capacity management, and you’ll be hearing more about it in the coming weeks.
Halloween Haunt and WinterFest
We have had to make the difficult decision to cancel both Halloween Haunt and WinterFest this year due to operating constraints in our region.
Extending 2020 Season Passes through 2021
Keep in mind that all 2020 Season Passes and add-on products have been extended through the 2021 season. We’re looking forward to a great year ahead and can’t wait to show you many ways to have fun, including the return of hallmark events like Grand Carnivale, Halloween Haunt and WinterFest. Gold and Platinum Season Passes for 2021 go on sale beginning September 8, 2020.
Thank you for your continued loyalty and support during this challenging period. We all look forward to having fun safely for the rest of 2020 and through 2021 as well. There are many days left for summer fun, and we hope to see you in the park soon.
Vice President and General Manager
General Frequently Asked Questions
May I get a refund on my park admission ticket?
If you purchased an admission ticket for a specific date that cannot be used while we are closed, we will reissue your admission ticket for another day of your choosing through November 1, 2020 (excludes special event admission tickets), or we will refund the specific day admission ticket amount. Unexpired tickets (Good Any Day) may be used on any one public operating day through December 31, 2020.
If you have a Group Sales specific day admission ticket that cannot be rescheduled, we will refund the specific day admission ticket amount.
The above policy also applies to specific day Fast Lane Pass purchases, as well as specific day non-admission purchases and any specific day VIP Experience purchases.
Will 2020 single day tickets be good for 2021?
All single-day tickets for 2020 will be valid for any regular operating day through Labor Day, September 6, 2021.
What are your cleanliness and sanitization standards and procedures?
Cedar Fair's highest priority is always the safety of our guests and associates. We continue to implement preventive measures as recommended by the Centers for Disease Control and Prevention (CDC) as well as our own health and hygiene protocols. All our parks and resorts have high standards of cleanliness, which assists with illness prevention. We employ rigorous sanitation standards and robust cleaning procedures, including:
- Extensive and ongoing training for associates on maintaining a safe and hygienic workplace and environment for our guests;
- Specified intervals for frequent sanitization of targeted areas throughout the day;
- Numerous and accessible handwashing facilities and hand sanitizer locations;
- Quick response to spills, trash and other situations;
- Daily and frequent sanitation procedures for restrooms, kitchens, dining surfaces, benches and trash cans;
- Daily and frequent cleaning and "wash down" of outdoor locations, including walkways and queue lines
The leadership team is communicating with our associates about illness prevention; this includes guidance issued by the CDC. The CDC recommends everyday preventive actions to help stop the spread of germs. The CDC provides more detailed coronavirus information on its website at www.cdc.gov.
As always, we maintain close relationships with local, state, national and international public health authorities. We take their guidance when additional preventive measures are deemed necessary.
Season Pass Frequently Asked Questions
How does the closure impact my 2020 Season Pass and 2020 Season Pass Add-Ons (if applicable)?
2020 Season Passes and 2020 Season Pass Add-Ons (if applicable) Valid Through the 2021 Season
- 2020 Season Passes and purchased 2020 Season Pass Add-On Products (if applicable) will be valid for the remainder of 2020 when the park opens. Additionally, 2020 Regular, Gold and Platinum Season Passes (as well as purchased 2020 Season Pass Add-On Products) will be extended through the 2021 Season, according to your pass type.
What do I need to do to get my season pass extended?
Your payments must be in good standing for the Season Pass to be extended through 2021.
No other action is required from you.
Do I qualify for the 2021 extension if I bought after 4/14/20?
Yes – all 2020 Season Passholders who are in good standing will have their Season Pass and Season Pass Add-ons (if applicable) extended into 2021, regardless of when the purchase was made.
What does “according to your pass type” mean?
- The benefits and entitlements will be the same in 2021 as they are in 2020. For example, if you have a 2020 Regular Pass, you will have a Regular Pass in 2021, and if you have a 2020 Gold Pass, you will have a Gold Pass in 2021.
- 2020 Platinum Passes will be valid at all Cedar Fair parks through the 2021 Season.
When does my Season Pass account need to be in good standing in order to qualify for the 2021 extension offer?
- All payments must be current by 12/31/20 in order for your pass to be extended through 2021.
- If billing continues into 2021, payments must continue to be current for all Season Passes and Season Pass Add-ons to remain active in 2021.
- Payments must also be current to use your pass for 2020 visits.
- If any attempted payment fails, all Season Passes and Season Pass Add-Ons on that order will be deactivated until the payment is made in the online Payment Portal.
When does my 2020 Season Pass Expire?
All 2020 Season Passes and purchased Season Pass Add-ons will be valid for the remainder of the 2020 season, plus the entire 2021 Season.
How can I upgrade my 2020 Season Pass?
Season Pass upgrades can be done at the park when open and while 2020 season passes are on sale. If a Season Pass is upgraded, the upgraded pass type will be extended into the 2021 season.
Can I still purchase 2020 Add-Ons?
Yes – you can purchase any 2020 Season Pass Add-Ons on the park’s website, and they will also be extended into the 2021 season as long as your account is in good standing.
What will happen if I signed up for the Auto-Renewal program online when I purchased my Season Pass?
The Season Pass Auto-Renewal program will not be in effect for the 2021 Season. Your 2020 Season Pass will not auto-renew to a 2021 Season Pass this September because your 2020 Season Pass and Add-Ons will be extended through the 2021 Season. No action is required of you at this time.
When will my Easy Pay payments resume?
Monthly Easy Pay payments resumed on 6/23/20. Now that billing has resumed, you will be billed the normal monthly amount for however many months remain to finish paying your full balance due.
Payments will continue to occur on the same date of the month as in previous months. You can log into the Payment Portal online with your order number and the email address you used during the initial purchase to confirm the upcoming payment dates and amounts.
As long as you remain current on attempted payments, your Season Pass and associated Season Pass Add-Ons will remain active.
If you’d prefer to make a single catch-up payment, you can log into the Payment Portal and select “Make a Payment” in the portal to pay all the payments that have been missed. Or, you can pay the full balance at any time.