Guest Services

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Guest Services

Things To Know Before You Go

Alcoholic Beverage Policy

Guests must be at least 21 years of age to purchase, possess or consume alcoholic beverages at Kings Isalnd.  Valid State issued identification or valid driver's license is required upon each person purchasing, possessing or consuming alcoholic beverages.  Alcoholic beverages are not permitted while in line for any ride.

Attire
Shirts, shorts/pants and shoes must be worn at all times while at Kings Island.  Proper swimming attire for Soak City is defined as one-or-two piece swim suits without abrasive buttons, rivets, zippers or snaps. 
First Aid

Available on International Street across from the exit of Boo Blasters on Boo HIll and in Soak City.  First Aid is staffed by certified Emergency Medical Technicians at all times.  

Height Measurement Stations
A guest's height is an important safety factor on many rides and attractions.  Please visit one of our height stations located just inside the Front Gate, in Planet Snoopy, or at Guest Services to determine your height.   Once the measurement has been taken, the guest will be given a corresponding color-coded wristband to eliminate additional height measuring throughout the day.
Inclement Weather

Some attractions may close in bad weather until conditions permit safe operation.  Please enjoy a show, meal or shopping until such weather passes.  

Kid Track
Kings Island offers a service to quickly reunite separated children and parents with cell phones.  Please sign up for this service at Guest Service at the Front Gate, Baby Care on International Street, or Guest Services in Soak City upon arrival at the park.  
Life Vests

Lifejackets are provided free of charge in Soak City.  Only coast guard approved lifejackets are allowed.

Lockers
Lockers are available for rent and located throughout Kings Island and in Soak City. 
Lost and Found
Should you lose an article during your visit, please check Lost and Found located outside the Front Gate. 
Parent Swap
Kings Island offers a service where the parent of a small child waits in line, both ride!  For more information or to obtain a Parent Swap Pass, please visit Guest Services located at the Front Gate upon arrival at the park.
Readmittance
If you wish to leave the park and return on the same day, please be sure to have your hand stamped at the Front Gate.  If you wish to leave the parking lot and re-enter, present your parking receipt to the attendant when you return. 
Pets
Only guide dogs/service animals are permitted in the park.  Your pet may be left at the Kings Island Pet Center located outside the Front Gate during park operating hours.  A $20 fee is required.
Ride Admission Policy
Kings Island’s Ride Admission Policy has been developed based on the recommendations of the manufacturer, our past experience and our evaluation of each ride using our knowledge of the ride in both normal and emergency operating conditions. Our prime consideration is the ability of each person to endure the dynamics of a ride without risk of injury to that person or other riders.  Any guest who feels he or she may be affected by this policy is encouraged to visit Guest Services to obtain a list of the rides he or she can safely ride. Your Ride Admission Policy list will provide information for our ride operators to help accommodate you.